Last Updated: October 2026

At Clary's Naturelle, please read this Refund and Return Policy carefully before placing an order. By completing checkout, you agree to these terms.

1. Review Before You Pay

Please carefully review your cart, product selections, quantities, and delivery details before payment. Once an order is placed and payment is confirmed, changes may not be possible.

2. No Change-of-Mind Refunds

We do not accept cancellations or refunds for:

• Change of mind
• Incorrect selections made by the customer
• Ordering the wrong product, size, quantity, or variant
• Deciding you no longer need the item after payment

Thank you for understanding and respecting our policy.

3. When Refunds Are Available

Refunds are only available when:

• An item you ordered is out of stock and we cannot fulfil it
• We cancel part or all of your order because we cannot supply the product

In those cases, we will notify you and issue a refund for the unfulfilled item(s).

4. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or clearly different from what you ordered, contact us promptly with your order number and clear photos. Where the issue is confirmed on our side, we may arrange a replacement (subject to stock) or a refund for the affected item.

5. How Refunds Are Processed

Approved refunds are returned to the original payment method where possible. Processing times depend on your bank or payment provider.

6. Contact

For refund or order issues, contact Clary's Naturelle using the contact details on this storefront, and include your order number.

By placing an order, you acknowledge that you have read and agreed to this Refund and Return Policy.